Terms & Conditions

Last updated: January 15, 2025 · Effective since 2020

Welcome to Renovation Vista. By accessing our website at cozyupgradehome.com or engaging our renovation services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use our website or services.

1. Definitions

• "Company" refers to Renovation Vista, an Indiana-licensed general contractor with headquarters at 806 E 13th St, Muncie, Indiana 47302, USA.
• "Client" refers to any individual or entity engaging our renovation services.
• "Services" refers to home renovation, remodeling, installation, and project management services described on our website.
• "Agreement" refers to the signed contract between the Company and the Client for a specific renovation project, which incorporates these Terms by reference.

2. Services Provided

Renovation Vista provides premium home renovation services including but not limited to: interior design and renovation, exterior and garden renovation, home security installation and maintenance, fire security installation and maintenance, roof installation and maintenance, solar installation and maintenance, window installation and replacement, floor installation and maintenance, and bathroom renovation and remodeling. Services are available in 35 U.S. states. Specific scope, materials, timeline, and pricing for each project are defined in a separate written Agreement.

3. Quotes and Estimates

All quotes provided by Renovation Vista are fixed-scope and valid for 30 days from the date of issuance. Quotes are based on visible conditions at the time of consultation. If hidden conditions are discovered during demolition — including but not limited to water damage, structural issues, code violations, asbestos, or mold — the Company will pause work, document the condition, and issue a change order for the Client's written approval before proceeding. No change orders will be executed without the Client's signed authorization.

4. Payments and Billing

Payment schedules are defined in the project Agreement. Standard payment milestones typically include:

1. Deposit of 25% due upon contract signing to secure the project start date and order materials
2. Milestone payments of 25% each at defined phases (e.g., demolition complete, rough-in complete, finish complete)
3. Final 25% payment due upon project completion and Client sign-off at the final walkthrough

Late payments may incur a 1.5% monthly finance charge. Payments are accepted via ACH transfer, credit card (Visa, Mastercard, American Express), or check. Renovation loans through our lending partners disburse directly against milestones.

5. 10-Year Workmanship Warranty

Renovation Vista provides a 10-year warranty on workmanship for all completed renovation projects, beginning from the date of the final walkthrough. This warranty covers defects in labor and installation. It does not cover:

• Damage caused by normal wear and tear, misuse, negligence, accidents, or natural disasters
• Material defects, which are covered by the respective manufacturer warranties (we handle claim paperwork)
• Modifications, repairs, or alterations made by parties other than Renovation Vista
• Issues arising from pre-existing structural or mechanical conditions not caused by our work
• Damage from improper maintenance by the homeowner

Warranty claims must be submitted in writing to warranty@cozyupgradehome.com with photographs and a description of the issue. We will respond within 5 business days and schedule a site visit within 14 business days.

6. Project Timeline and Delays

Project timelines are stated in the Agreement and are based on conditions known at contract signing. The Company is not liable for delays caused by:

• Force majeure events including severe weather, natural disasters, pandemics, or government restrictions
• Client-requested changes or additions to scope
• Delays in permit issuance or inspection scheduling by municipal authorities
• Hidden conditions discovered during demolition requiring change orders
• Material supply chain disruptions or backorders from manufacturers
• Client failure to make timely selections or payments

96% of our projects finish on or before the contracted date. If a delay attributable to the Company extends the project beyond the contracted completion date, we will provide a written update with a revised timeline.

7. Cancellation Policy

Cancellation by Client: The Client may cancel the project within 3 business days of contract signing for a full refund of the deposit, less any out-of-pocket costs for materials already ordered. Cancellations after 3 business days will result in forfeiture of the deposit and payment for work completed up to the cancellation date.

Cancellation by Company: The Company reserves the right to terminate the Agreement if the Client fails to make payments, breaches these Terms, or engages in abusive or unsafe behavior toward our crews. In such cases, the Client will be billed for work completed up to the termination date.

8. Client Responsibilities

• Provide safe and reasonable access to the project site during agreed working hours
• Make material selections within the timelines specified in the Agreement
• Notify the Company of any known hazards including asbestos, lead paint, mold, or structural concerns before work begins
• Obtain HOA approvals if applicable (we can assist with documentation)
• Maintain property insurance during the renovation period
• Make timely payments according to the milestone schedule

9. Permits and Code Compliance

All work performed by Renovation Vista complies with local building codes, the International Residential Code (IRC), the National Electrical Code (NEC), and applicable state and municipal regulations. The Company obtains all required permits under its license and schedules inspections with local authorities. Final inspection certificates are provided to the Client at project handover.

10. Intellectual Property

All content on cozyupgradehome.com including text, graphics, logos, images, design renders, and software is the property of Renovation Vista and protected by U.S. and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission. Project designs and 3D renders created for a specific Client remain the property of Renovation Vista until full payment is received, at which point the Client receives a license for personal, non-commercial use.

11. Limitation of Liability

To the maximum extent permitted by law, Renovation Vista shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of use, or loss of property value, arising out of or related to our services. Our total liability for any claim arising from our services shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.

12. Indemnification

The Client agrees to indemnify and hold harmless Renovation Vista, its officers, employees, and subcontractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising out of the Client's misuse of the renovated property, failure to maintain the property according to manufacturer specifications, or breach of these Terms.

13. Dispute Resolution

Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in Delaware County, Indiana, in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney fees and costs. Class actions are waived to the maximum extent permitted by law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought in the state or federal courts located in Delaware County, Indiana.

15. Website Use

You agree to use cozyupgradehome.com only for lawful purposes. You may not use the website to:

• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems or user accounts
• Scrape, copy, or distribute our content without permission
• Submit false or misleading information through our forms
• Impersonate another person or entity

16. Newsletter Subscription

By subscribing to our newsletter, you consent to receive periodic emails about renovation tips, seasonal offers, and company updates. You may unsubscribe at any time through the link in any email or via our unsubscribe page. Subscription does not constitute a service contract.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting to this page. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Contact Information

For questions regarding these Terms and Conditions, please contact us: