Privacy Policy

Last updated: January 15, 2025 · Effective since 2020

Renovation Vista ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cozyupgradehome.com or use our renovation services across the United States.

1. Information We Collect

We collect information you voluntarily provide when you fill out our contact forms, request a consultation, subscribe to our newsletter, or communicate with us by phone or email. This includes:

• Personal identification: full name, email address, phone number, mailing address, ZIP code
• Project details: property address, renovation scope, budget range, preferred timeline
• Financial information: only when you apply for renovation financing through our lending partners — we transmit this directly to the lender and do not store it on our servers
• Communications: emails, text messages, call recordings (with consent) for quality and training
• Technical data: IP address, browser type, device information, pages visited, and cookies

2. How We Use Your Information

• To respond to inquiries, schedule consultations, and provide renovation quotes
• To deliver renovation services, manage projects, and communicate progress
• To process financing applications through our partner lenders
• To send newsletters, promotional materials, and service updates (you may unsubscribe at any time)
• To improve our website, services, customer support, and user experience
• To comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the website may not function properly.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers and subcontractors who perform work on our behalf (licensed tradespeople, lenders, permit expediters) — under written confidentiality agreements
• Legal authorities when required by law, court order, or to protect our rights, property, or safety
• Business partners with your consent (such as our lending partners for financing applications)
• Successors in the event of a merger, acquisition, or asset sale

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, restricted access controls, regular security audits, and secure data storage. However, no method of transmission over the internet is 100% secure.

6. Your Rights — CCPA and State Privacy Laws

If you are a resident of California, Virginia, Colorado, Connecticut, or other states with privacy laws, you have specific rights regarding your personal information:

• The right to know what personal information we collect about you
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information (we do not sell your data)
• The right to correct inaccurate personal information
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@cozyupgradehome.com or call (765) 282-3629. We will verify your identity before processing requests and respond within 45 days.

7. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

8. Newsletter and Marketing Communications

When you subscribe to our newsletter, we collect your email address and may use it to send renovation tips, seasonal maintenance reminders, and financing offers. You may unsubscribe at any time by clicking the unsubscribe link in any email or by visiting our unsubscribe page. We process opt-out requests within 10 business days.

9. Third-Party Links

Our website may contain links to third-party websites or services we do not control. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are retained for the duration of the 10-year workmanship warranty plus 3 years.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: